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Support & Response Expectations

MitrHub is operated as an independent communication service. While we review incoming direct messages and appreciate user feedback, we do not operate a 24/7 call center, live chat ticketing system, or offer guaranteed immediate response times.

In-Chat Safety Concerns: If you experience abusive behavior, harassment, or unwanted content during a live session, please use the immediate built-in controls in the chat interface:

• Next (Skip): Immediately severs your current conversation and searches for a new partner.
• Block: Temporarily prevents rematching with that specific user for one hour.
• Report: Submits an operational abuse report to help monitor platform misuse.